At an Huntsman Cancer Institute Clinic, providers are often delayed in how soon they see a patient during a new visit appointment. Typical delays (wait time) from check-in to provider page was 20 ...

Do you play pool? I sure don’t. But I know enough about the game to use it as a metaphor for the hidden reasons we don’t do what we say we will. The object is to get balls into pockets using a big ...

The initial step to a solution is correctly identifying the problem. If the true nature of a problem isn’t determined, any implemented solution will be ineffective. So obvious, it can precipitate a ...