Property Week

Housing Ombudsman slams nine landlords for complaint handlings

The Housing Ombudsman has published its Complaint Handling Failure Order (CHFO) report, in which it names nine landlords for poor complaint handling. The CHFO report has been published ahead of the ...
Inside Housing

Complaints-handling rises since introduction of ombudsman’s code, survey finds

English landlords are handling more complaints since the introduction of the Housing Ombudsman’s Complaint Handling Code in 2024, according to a new survey. Housemark’s latest ‘Monthly Pulse’ survey ...
Local Government Chronicle

MHCLG urges councils to adopt new complaints code

A government minister has urged councils to adopt a new complaint handling code, but stopped short of requiring them to do so. As part of the government response to the Local Government & Social Care ...
Property Week

Housing Ombudsman flags up severe maladministration by Birmingham Council

The Housing Ombudsman has made six severe maladministration findings against Birmingham City Council for its failure to handle issues such as damp and mould. The six cases also included failings in ...