We're all living in a world of rapid change. The way we work has been fundamentally altered by the COVID-19 pandemic, and many businesses have had to adapt to hybrid and remote work models. In my ...

Thanks to a trio of pandemic-era shake-ups -- job vacancies, work-from-home, and chattier callers -- customer-service wait times are soaring in the US. The average length of a service call rose by ...

OpenAI’s ChatGPT is the hottest artificial intelligence (AI) app in cyberspace right now, wowing users with its ability to come up with seemingly human text, including articles, stories, computer code ...

Do you want to work remotely, from home, as a customer service agent? If you do, you're in luck! I look up new work at home ...

Headlines announcing Klarna’s AI pullback were wrong, its CEO says. Instead of retreating, it’s handing more tasks to the bots. Klarna’s AI push has been the loudest, if not the boldest, attempt to ...

Thanks to a trio of pandemic-era shake-ups — job vacancies, work-from-home and chattier callers — customer-service wait times are soaring in the U.S. The average length of a service call rose by ...

From graph databases to automated machine learning pipelines and beyond, a lot of attention is paid to new technologies. But the truth is, none of it matters if users aren’t able to handle the more ...

I wore the world's first HDR10 smart glasses TCL's new E Ink tablet beats the Remarkable and Kindle Anker's new charger is one of the most unique I've ever seen Best laptop cooling pads Best flip ...

Another day, another report that finds customer service representatives and contact center agents will lose jobs to artificial intelligence. This time the researchers come directly from one of the ...