Increasingly, companies face a significant dilemma when trying to transform to the quickly evolving new operating models for services. Companies buying services delivered in the new models encounter ...

In our work, we spend much time examining companies’ operating models and organizational structures. Many that we talk to have not taken a deliberate, planned approach to designing their models, ...

Only 4% of organizations have fully aligned operating models to support their strategic goals. AI is now the strongest driver of operating model redesign, cited by nearly 70% of executives.

Santosh P Kumar, COO at INNOCEAN India, writes that in a fast, fragmented market, marketing operations are no longer just ...

For decades, the wealth and asset management industry has pursued a vision of operational unity: a “single platform” capable of connecting data, workflows, analytics, and controls across the front, ...

As much as cloud adoption is about embracing cloud-based infrastructure and applications, organisations that do not change the way they work will not be able to reap the full benefits of the ...

As AI adoption accelerates across financial services, Indian wealth managers are increasingly viewing the technology less as ...