After a recent presentation, a technology leader in the U.K. asked me: Since we use AI in so many of our processes at Workato, how do we control it? It’s a fair question. The top concern many have ...

Ever since machine learning started to become real, we’ve calmed our nerves about it supplanting humans by proposing “humans-in-the-loop” systems. That’s often a good idea, but its nature is changing ...

AI systems can route messages, update records, make decisions, and trigger entire workflows across multiple apps without you touching anything. But as AI shifts more and more from being an assistive ...

As financial institutions accelerate their adoption of artificial intelligence, one principle is emerging as non‑negotiable: Human‑in‑the‑Loop (HITL). Far from being a simple quality‑check mechanism, ...

What is situated cognitive guidance (SCG)? A cognitive interaction pattern for live digital workflows refers to a mode of human–system interaction in which an AI system understands the live ...

As an executive in the business process outsourcing (BPO) industry, I have seen firsthand how outsourcing has helped businesses to scale up and operate more efficiently. However, with the advancements ...

Whenever I hear the phrase “human in the loop” as a desirable or best practice in reference to AI and education, I think of Homer Simpson. As fans of The Simpsons know, Homer Simpson is both an idiot ...