Visual analytics and user interaction collectively represent an interdisciplinary field that integrates advanced data visualisation techniques with interactive computational tools. This integration ...

The solution will reinvent omni-channel customer service, enabling organizations to expand the use of analytics across every interaction channel and create a data-driven customer service culture ...

Three pre-configured AI solutions are now available for customer contact center and social media insights Veritone announces Interaction Analytics, revealing three pre-configured AI solutions for ...

DUBAI, United Arab Emirates--(BUSINESS WIRE)--Calabrio, a longstanding leader in Workforce Management (WFM) solutions in the Middle East, marks a significant milestone in its commitment to the region ...

WALTHAM, Ma., Sept. 14, 2020 (GLOBE NEWSWIRE) -- CallMiner, the leading provider of speech and customer interaction analytics, today announced the release of the CallMiner Continuum Maturity Model, a ...

Three pre-configured AI solutions are now available for customer contact center and social media insights Veritone announces Interaction Analytics, revealing three pre-configured AI solutions for ...

The vision of Hadoop as more than a data store is finally a reality. Thanks to advances from SQL query engines like Spark SQL, Impala, Presto and Hive on Tez, big data technologies are now accessible ...

Grand View Research values the current contact center interaction analytics market at $1.2 billion; fellow research firm MarketsandMarkets puts it closer to $1.8 billion today and expects it to top $2 ...